Answers To Frequently Asked D23 Expo Questions

Please remember the below answers are based on official information and experience. Out of respect for Disney and D23 we will not be telling people how to "work the system."

When will I get my tickets?
D23 Expo tickets originally mailed in early July the year of the Expo when it was held in mid-August. With the Expo moving to July in 2017, following the previous years mailing pattern, early June 2017 to US residents would make sense.
Tickets are not mailed outside of the U.S. so for those visiting from other countries you will need to pick your tickets up at Will Call at the Convention Center. (Will Call hours will be released closer to the Expo.)
Cast Member tickets usually ship around the same time as General Admission tickets, if not a bit before hand.

Do I need to be a D23 Gold Member to buy Expo Tickets?
No. But you do need to be a Gold D23 member to take advantage of any yet to be announced D23 Gold member perks.

Will tickets sell out?
Sorcerer Level tickets will sell out the day they are released. General Admission Tickets usually don't sell out until closer to the Expo. Usually "Saturday only tickets" are the first General Admission ticket type to sell out.

Is there an Expo discount on Disneyland tickets?
Expo attendees in the past have received a link to discount group sales park tickets. These tickets must be purchased through the link in the Expo Ticket invoice's email and must be ordered by a certain time. Pricing and order by information will be available once tickets are released.

If I am a D23 Gold Member what do I need to take to the Expo?
EVERYONE in attendance should have a photo I.D. D23 Gold Members should also have their current and up to date D23 Membership card with them. (I usually put mine in my lanyard with my Expo Ticket to make it easier to find!)

Where should I stay?
When tickets are released D23 will release a list of "preferred" hotels which will offer Expo rates. You can also contact our friends at Pirate and Mermaid Vacations to help you book and plan your stay.

When can I see the full Expo schedule?

The full schedule is usually released several WEEKS before the Expo. Yes you read that correctly. There will be random guest or pavilion announcements released prior to that (and we try and keep an Excel sheet going on Google Docs and a Word File to help keep track of that information) but the complete schedule is usually announced rather last minute to avoid issues with guests having to pull out of presentations.

Where can I see the full Expo schedule?When it is released D23 will post it on their website.

Are the lines at the Expo bad?
Like all conventions, yes lines can be long. There are basically three types of line at the Expo, entry, presentation and shopping.

• Entry Lines: While the 2015 Expo group did not do a splendid job the first morning of Expo, they worked hard to correct the issues that were seen with entry into the complex Saturday and Sunday morning. If you have a concern about how the Expo's line system was handled we encourage you to email D23 Member Services with an explanation of your experience in 2015 and and suggestions or requests you may have to try and help prevent this issue from reoccurring in 2017. 
• Presentation Lines: Presentation line length varies by the presentation. some presentations offer "StagePass" which is like a FastPass. They are distributed in the main show floor area, and per D23 "StagePass allows guests a guaranteed seat at select sessions at D23 Expo. StagePass tickets are very limited and are offered at no additional charge." 
• Shopping Lines: Shopping lines are probably some of the worst lines at the Expo. There were points during the 2015 Expo that the Disney Store line was 3-5 hours long. In 2015 D23 introduced StorePass which "was introduced at select D23 Expo locations in 2015 in an effort to minimize wait times for our guests." Information on 2017 StorePass has not yet been released. 

Can I take a chair to use in the lines?
No. You can not take a chair to the Convention Center. You can though take a 3 footed chair cane if you have mobility issues.

Can I take food into the convention?
Per D23 "No outside food, beverages, or coolers are allowed at D23 Expo. However, exceptions will be made for attendees with special dietary needs, including food allergies and baby food/formula. Food and Beverage options will be available on site. Stay tuned for more details."

Can I rent a stroller or wheelchair?
Per D23 "Strollers and wheelchairs are not available for rent. If you are bringing a stroller and would like to attend a seminar or presentation, there will be designated areas for parking your stroller."
From experience the crowds can get a bit out of control making it hard to use a stroller, so if you can "baby carry" you may want to leave the stroller in the car or hotel room.

Can I get a CM Ticket Hook Up?

"D23 Members, Expo Fans and Attendees" does not support using CMs and their hard work for Expo or Park tickets or other such discounts so we don't address this topic.

Follow D23 Members, Expo Fans & Attendees on Facebook and join our Facebook group

Written by Autumn