D23 2017

D23 2017

Sunday, June 26, 2016

Expo Ticket Types Explained


In there past there have been 2 types of tickets sold, Sorcerer Level and General. Today I want to break down each ticket type to make understanding the ticket system easier and explain the perks of each ticket type and how being a paying D23 member effects each ticket level.

General Admission Tickets
General Admission Tickets are sold as Friday, Saturday, Sunday single day tickets, or a 3-day all weekend pass. Anyone can buy these tickets, you do not need to be a paying or free D23 Member to buy. D23 Gold members have been allowed early entry into the Expo with their membership card and Expo tickets noted as being "Gold" status, and receive a discount on tickets.
From 2015 Expo information "D23 Gold and Silver Members are entitled to early admission to the Expo show floor and D23 will once again give a special thanks to D23 Charter Members, providing them special access to the Expo’s Charter Member Lounge."

Below is 2015 Pricing:




Sorcerer Tickets

Sorcerer Level (SL) is a high a high priced ticket that is sold to a limited number of people. Members must be D23 members to buy this level of ticket, it is sold online, and you can only buy 2 SL tickets. Ticket pricing is announced at time of release, but the number of tickets D23 intends to sell is not made public. For those that want to purchase tickets but aren't quick on the phone call in draw, D23 does open a wait list.
There is no guarantee SL will get first chance at all items being sold at the Expo. In 2015 SL was $2000 per person, with under 400 SL tickets sold. In 2013 it was $1500 per person. Based on that price increase many are predicting 2017 SL tickets to start at $2500 per person.

The 2015 SORCERER PACKAGE included:

  • Three-day admission ticket and commemorative Sorcerer credentials
  • Reserved seating at all presentations in the main hall, Stage 23, and Stage 28 (must sign up for presentations in advance)
  • Commemorative Sorcerer level access credential
  • Exclusive D23 Expo 2015 Samsonite luggage piece
  • Pre-Expo tour of the Treasures of the Walt Disney Archives exhibit
  • Special tour of the Walt Disney Imagineering Pavilion
  • Exclusive shopping time in the D23 Expo Dream Store, Disney Store, and Mickey’s of Glendale
  • Tour of the D23 Expo show floor the day before the Expo opens to the public
  • Welcome Reception on Thursday evening
  • Exclusive entrance to the Expo each morning
  • First opportunity to pre-purchase D23 Expo Dream Store select themed merchandise
  • Exclusive D23 Expo gift pack including gifts from D23 and the rest of The Walt Disney Company
  • Saturday morning Meet and Greet Coffee with a special Disney guest
  • “Fond Farewell” reception on final day of Expo
  • Plus, daily access to the Sorcerer Member Lounge. Sorcerer member lounge: Open from (9 a.m. – 7 p.m.)
  • Complimentary snacks throughout day (11a.m. – 6 p.m.)
  • Cash Bar (noon – 6 p.m.)
  • Access to purchase food in Lounge
  • Archives exhibit
  • Dedicated Sorcerer Concierge desk
  • Baggage Check area
  • Masseur on site (for pay) (10 a.m. – 6:30 p.m.)
    • One voucher for 20­-minute free massage
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Written by Autumn

D23 Expo For Non-Sorcerers and Non-Cosplay

By Debbie Levitt

Q: Where should I stay?
A: Anywhere you like! You do not have to stay near the Convention Center. But since there are events seemingly 24 hours a day, you may want a hotel room that is close. Remember the Anaheim Transit system will help get you from local hotels to the Convention Center and Disneyland. http://rideart.org

Q: What's the busiest day?
A: The event is usually Friday, Saturday, and Sunday. Saturday usually sells out and is the craziest. Most people pick Saturday so they don't have to take Friday off work. If you are coming for 1 day, you might want to avoid Saturday unless it has the talks or events you are trying hardest to see.

Q: What's up with people in costumes?
A: I'll let people who wear costumes answer how they want to be treated and what to know. I don't dress up. I am shooting for comfort and other than singing karaoke, I'm happy to fade into the background.

Q: What should I wear or bring?
A: Other than your morning outdoor wait, you are indoors all day. For the outdoor wait, sunblock and a sun hat. For the indoors, I suggest a refillable water bottle, snacks (granola bars, jerky, candy, who knows when you're gonna eat), and anything that helps you be comfy on long, slow lines.
I suggest these for refillable water bottles. https://smile.amazon.com/Platypus-SoftBottles-Closure-Blue-Stripes/dp/B00ZX1D57G/ref=sr_1_7?ie=UTF8&qid=1466977046&sr=8-7&keywords=platypus+bottle  You'll never find me without one. Take them through airport security empty. Fill at a water fountain.
I bring these: https://smile.amazon.com/TravelChair-Slacker-Chair-Folding-Tripod/dp/B000FXVAYW/ref=sr_1_6?ie=UTF8&qid=1466976543&sr=8-6&keywords=camping+seat     You CANNOT bring those into Disneyland, so don't even try. You CAN bring them into the Convention Centre (unless they change the rules). These fold up nicely and fit into the sides of my backpack. So I'm very portable and not in anybody's way.
Don't bring anything too big or annoying since you have to carry it all day. I don't remember there being bag check anywhere. Assume if it comes in the building, you're carrying/pulling it.
Wear what you would wear to walk a big convention, expo, or in Vegas (if you're not dressing up). You are on your feet ALL day. There are basically no chairs, benches, or anywhere to rest other than sitting in a talk or presentation. You may or may not find a seat when you go to eat. Imagine you are on your feet literally all day. Aim for comfy.

Q: Is your bag checked on the way in?
A: No. There's basically no security. Your bag isn't checked.

Q: Does the Convention Center have food?
A: Yes. It's right there along side ball park food, quality-wise. The food at my local MLB park blows it away actually. Every D23 I eat that food and am semi-sorry I did. I think in future years I will try to bring more ready-to-eat meals or something I can carry without having to wait on food lines for something I won't be glad I ate.
There are some snack carts around the show floor. You'll find popcorn, cotton candy, and ice cream. But if you want a meal, you're stuck with the burgers, salads, and sandwiches of the concession stands.
If you have any food sensitivities, please bring lots of food for yourself. I don't the Convention Centre is super set up to handle food issues. The staff didn't look like they cared about cross-contamination. And they were usually out of forks. It was all fairly frustrating.
You could leave and eat locally but man that would lose you SO much time. You will want that time back to spend AT D23.
In 2015, they had food trucks outside the centre and some limited seating. This is a GOOD and close option. Consider stepping right outside the door for food if they do that again. It's easy to get back in. There won't be a line by lunch.

Q: Should I buy a Sorcerer pass?
A: IMO it's not worth it. You may decide that for you it is. The very limited, very expensive Sorcerer pass basically means "you don't have to wait on too many lines. You go to the head of the class everywhere you want to go. There are separate Sorcerer lines separate lines for panel with a reserved area and for daily admittance they are let in first but the stores to not have separate lines for sorcerer's so for shopping it is only an advantage for the first store of the day and they get to RSP for Dream Store before the Expo opens." (quote from Diana Vincent) You also get a Sorcerer lounge.
Regular 3-day tickets for D23 members run around $150. A Sorcerer ticket can be around $2000 per person. I'd rather spend a week at WDW for that kind of money than skip some lines at a 3-day expo. But that's me!

Q: How early do I need to line up in the morning?
A: Depends on what you're into. Some people slept out on lines overnight to be the first in the building. This was relevant/possibly necessary if you wanted to be first on the morning lines for limited edition collectibles being sold on in the shops on the show floor.
I tended to line up by 7:30am, which still had me a few hundred people behind getting in the door. Still, that's not bad. The neighboring Hilton has public bathrooms and a Starbucks with a long line. Sometimes a food truck will roll up to feed people waiting.
The staff tape the ground to show how lines snake but the signage is sometimes lacking as to which line you should be on. D23 is about waiting on lines to wait on lines to then get on a line for another line. So please be patient and be prepared to WAIT a lot.
That means be patient with staff. D23 is a volunteer org. Many of the staffers you will meet are Disneyland park cast members and Disney Store cast members. They did NOT organize this event. They don't control it. They may know nothing other than the post they're standing at. Do not pick fights with these people. They are doing their best and if signage stinks or lines are messed up, it's not their fault. Go find high level show people to talk to and please don't take it out on the volunteers.

Q: What kinds of things go on at D23?
A: There are a variety of things to see and do! There are talks throughout the day on various historical, current, and future Disney topics. Many are on parks, resorts, and movies.
There is a "trade show floor," which is mostly booths from various departments at Disney. You might see booths from Imagineering, Investor Relations, various TV shows and movies, housewares, and video gaming (not sure of the future of that). 2015 had a booth just to showcase the new Frozen Karaoke app.
There are a few booths for partners. You might see Build A Bear and Samsonite (showing off their licensed Disney luggage).
There is an entire section of the floor devoted to outside companies selling pretty much whatever they want. It's like a giant flea market. There are small and large booths with historic and current artwork, old guide maps, pins, photos, posters, toys, etc... It's endless. In 2015, one booth had discarded cast member name tags... find your name!
There are big events like singing performances and secret announcements about movies/parks/who knows what. They normally make you check phones and cameras for these because of the secrets. This means expect even longer lines to check and get your stuff back.
There are shops, typically 3 shops. Expect to drop amounts of money you hadn't previously considered. :) Two shops tend to have collectibles and one shop is often Mickey's of Glendale, the Imagineering shop in Southern California. There will also be D23-related merch like shirts and hoodies.

Q: Deb, you keep talking about lines. I'm a Disney fan. I can do lines!
A: Oh you THINK you can do lines until you've been to D23. The lines you're used to are single lines with one goal. Stand here for XYZ minutes to get on Soarin'. Not at D23. You can wait outside the building in the morning for hours to get in. Once you get in, you are probably going STRAIGHT to another line. The line for a shop could be an hour.
You might be getting on a line to wait for the line that'll get you a FastPass-style thing to get into a talk. Let's go there...

Q: What is this FastPass-style thing for getting into talks and shops?
A: They did this in 2013 for talks and 2015 for talks and shops. IMO, it's not really working right. Hopefully they are improving it but I'll talk about how it worked in the past.
At x:00 in the morning, you can get on a line to get a pass to ONE talk you want to go to in the morning. From a separate line (here's where I start crying) you can get a pass to go to ONE shop that day. In the afternoon at X:00, you can get another pass for an afternoon talk.
Like FastPass in the parks, these get you on the shorter line for these things but there will still be a line. So if I get a Pass for an 11am talk, I should still go line up in the passholder line at 10:30am. There will also be a regular line for people who didn't/couldn't get a Pass for that talk. They will take pass people first along with Sorcerers, and if there is room left, non-pass people.
Imagine that by this 11am talk, you have waited on three long lines already. One to get into the building at the start of the day. One to get the Pass to assure your seat at this talk. And one to wait to get into the talk. It's now 11am and you have mostly waited on lines. You haven't seen anything. You haven't bought anything. You may not have eaten much. It's gonna be a long day.
In 2015, there were so many people in attendance that the afternoon "go get your Pass" line stretched through the entire convention centre from Hall C through Hall B into Hall A. This is like 0.75 miles or some crazy line length. That line might have been 2 hours... and then you have another line to wait on. We ended up giving up on afternoon talks because the Pass line was insane.
My advice is have a plan and have a group. You can get as many Passes as you want IF you have everybody's badge with you. So if I'm with 2 friends, they can wander the floor a bit and I can wait on an evil line to get the 3 of us Passes. But since I have everybody's badges, they can't wait on OTHER lines to get something for me. The badge is the key to everything.
So make a plan and work as a team. :)
I should also mention that most rooms where talks and presentations are held hold 500-1000 people. That sounds like a lot but it's nothing when the event has upwards of 45,000 people there. I'm hoping they might sell fewer tickets and make it a more human, less evil, better organized experience. But who knows what they will do each year. The D23 Expo is always a work in progress.

Q: Deb, you sound kinda frustrated with it. Is it worth it?
A: I think it can be for the super fan. You just have to go with the right expectations. You can't look at the scheduled, mark off 5 talks you want to hear each day, and assume you will get into all of them. You will be lucky to get into 2 or 3.
It's like going to Disneyland or WDW on New Year's Eve. You might get on 3 rides that day. :) Go with those sorts of expectations.
I tried to turn waiting on line time into quality time with the friends I went with. I tend to take friends who live far away so it's good catch up/chatting time.
I get pissed off and grumpy each year, often say I won't do it again, and then do it again. The talks, the secrets, the shops, the previews, the Imagineers... it's just too cool. Each year I see things I couldn't have seen anywhere else and I'm glad I went. But each year, I lower my expectations a little bit more to try to be more realistic about what I will get done in those 3 days.


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2017 Things To Know

Below is the 2017 D23 Expo Things To Know (Freq Asked Question Info) info. This information is from D23's website and and was last updated 6/26/16. As information is updated by D23 this entry will be updated to reflect those changes.
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Advanced Purchase Tickets

Tickets in advance of the event will only be available online. Please check back soon to find out when tickets will go on sale for the next D23 Expo.

Children’s Tickets
There are specially priced children’s tickets available for those ages 3 – 9. Children under three receive complimentary admission to D23 Expo.

D23 Expo Ticket Discounts
Discounted tickets are available only to D23 Members. Click here to join today!
No group or military discounts are available for D23 Expo.

Ticketing
All D23 Expo guests will be issued an event credential that should be shown at all times and is required to enter, leave, and return to the event. If you purchase your D23 Expo ticket prior the event, your credential will be mailed to you.

Will Call
Will call will be available for guests to pick up event credentials prior to D23 Expo.

Food and Beverage
No outside food, beverages, or coolers are allowed at D23 Expo. However, exceptions will be made for attendees with special dietary needs, including food allergies and baby food/formula.
Food and Beverage options will be available on site. Stay tuned for more details.

Shopping & Retailers
In addition to an expansive selection of Disney, Pixar, Star Wars, and Marvel merchandise, a large selection of collectors and retailers will also be offering shopping opportunities at D23 Expo.

Checks, Traveler’s Checks, and Money Orders
Traveler’s checks will be accepted at D23 Expo retail locations and box office, but checks and money orders are not accepted.

Credit Cards
The D23 Expo accepts MasterCard, Visa, and American Express credit cards at various retail and box office locations. However, acceptable forms of payment may vary by participating partners and retailers.

Guests with Disabilities
D23 Expo is happy to accommodate guests with special needs, including wheelchairs, and their service animals. Stay tuned for more details.

Strollers and Wheelchairs
Strollers and wheelchairs are not available for rent. If you are bringing a stroller and would like to attend a seminar or presentation, there will be designated areas for parking your stroller. Please do not leave any valuables with your stroller, as the D23 Expo is not responsible for any personal items that are lost, stolen, or broken.

Family Play Zone
This designated area includes seating, entertainment and games for families to enjoy during D23 Expo. Please note, the Family Play Zone is intended for families, and parents are required to be with their children inside the Play Zone at all times.

Lost Children
Please arrange in advance a meeting place and time in the event those in your party become separated. We are unable to page for separated party members. We suggest that you write your cell phone number on your child’s event credential in case your child becomes separated from you.

Charter Member Lounge

Those D23 Members who joined The Official Disney Fan Club in its first year will have special access to the exclusive D23 Charter Member Lounge. Here, they can break away from the D23 Expo, relax, and mingle with other Charter Members and enjoy special surprises. It’s just one of the perks of being an original Member of the club! To enter, guests will be required to show a current D23 Membership card with “Charter Member” listed on it. Only D23 Charter Members will be admitted to the Charter Member Lounge.

D23 Members
D23 Members should bring their D23 Membership card with them, as well as a valid photo ID for early admission to the D23 Expo, to purchase special D23 Member-exclusive merchandise and for other D23 benefits.

Overnight Queueing
While we do not encourage guests to wait overnight for sessions, to ensure guest safety, advanced lineups will be monitored by D23 Expo staff. Please stay tuned for more details.

Presentations, Signings, and Scheduled Events
All schedules, presentations, and special guests are subject to change without notice. Signing opportunities and presentation seating are offered on a first-come, first-served basis.

StorePass
StorePass was introduced at select D23 Expo locations in 2015 in an effort to minimize wait times for our guests. Please stay tuned for more details.

StagePass Tickets
StagePass allows guests a guaranteed seat at select sessions at D23 Expo. StagePass tickets are very limited and are offered at no additional charge. Please stay tuned for more details.

Alcoholic Beverage Policy
Alcoholic beverages are not sold and are not allowed at the D23 Expo.

Autograph Signing Policy
We ask that you bring no personal items to be signed. Artists will only sign event merchandise purchased on the day of the event. A valid D23 Expo receipt may be required as proof of purchase.

Costume Information
All event attendees—including adults—may attend the D23 Expo dressed as their favorite Disney, Marvel and Star Wars Characters. Attendees in costume must adhere to the following guidelines:

Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, D23 Expo enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted at any time. Admission to D23 Expo may be denied if clothing is deemed by D23 Expo management to be inappropriate. Comfortable clothing and footwear are recommended.

D23 EXPO COSTUME POLICIES

  • Costumes should be family-friendly and may not be obstructive, offensive, or violent. Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times. 
  • Guests who dress like Disney Characters may not pretend or imply that they are an official Disney Character. Creating lines or collecting money for pictures and/or signed autographs is not permitted. 
  • Costumes should not drag on the ground. 
  • Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest. 
  • Costumes should not contain any weapons that resemble or could easily be mistaken for an actual weapon. 
  • Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards. The appropriateness of the guest costume will be determined by Disney in its sole discretion. 
Pets
Pets are not permitted at D23 Expo, with the exception of guide, signal, or service animals (as defined by state and local laws).

Photography/Video Policy
Photography and videography may be prohibited at select venues, screenings and presentations. For the safety, security, and comfort of our guests, selfie sticks and drones are not allowed at D23 Expo.

Smoking Policy
D23 Expo is a non-smoking event. Smoking and e-cigarettes will only be allowed in designated areas.

UPDATED 5/22/17
Disneyland® Resort Theme Park Tickets
Our friends at Disneyland Resort are extending a special offer for discounted park tickets during your time at the Expo. Guests who purchase tickets to D23 Expo will receive a special link to purchase specially priced tickets to Disneyland Park and Disney California Adventure Park. If you did not receive this notification, please email D23MemberEvents@experient-inc.com with your ticket confirmation details and they will resend you the information.

2015 D23 Expo Things To Know (Freq Asked Question Info)

Below is the 2015 D23 Expo Things To Know (Freq Asked Question Info) info. This information is from D23's website and from group members. This information was last updated 8/2/15.

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General Info from the Group not addressed by D23
  • If you live outside the US your tickets will not be mailed to you, you will need to pick them up at will call, info on that will be released closer to the expo. Will call hours are below.
  • For those in the US that have bought tickets, they historically have been mailed in mid-late July, they don't provide tracking
  • Room Discounts/Park ticket discount info is in the confirmation email you receive when you buy your tickets direct from D23
  • You will need your valid Gold/Silver D23 Card to take advantage of special card carrying perks
  • Historically D23 releases the full schedule for the Expo at the end of July-- Tickets mailed around 7/24, if you dont have them by 8/3ish in the US contact D23 
  • Tickets do not come in the mail with lanyards, these are handed out at entry.
Things to Know Directly From D23.com Source https://d23.com/d23-expo/things-to-know/Updated to include new over night and storepass info.

Advanced Purchase Tickets
Tickets in advance of the event are available online only. You can purchase your tickets at http://registration.experientevent.com/ShowDIS151/ D23 EXPO tickets will be sent out to U.S. residents mid-July.

Alcoholic Beverage Policy
Alcoholic beverages are not sold and are not allowed at the D23 EXPO.

Automatic Tellers (ATMs)

Automatic Teller Machines (ATMs) will be available in several locations at the Anaheim Convention Center.

Autograph Signing Policy
We ask that you bring no personal items to be signed. Artists will only sign event merchandise purchased on the day of the event. A valid D23 EXPO receipt may be required as proof of purchase.

Bag Check
A bag check area is available in the lobby area outside of Hall A so you can conveniently leave your items while you enjoy the D23 EXPO. Price is $2 per bag. The bag check will close at 7:30 p.m. each day and unclaimed items will be forfeited to the Anaheim Convention Center lost and found department. (updated 7/3/15 to reflect fee and time change)

Charter Member Lounge

Those D23 Members who joined The Official Disney Fan Club in its first year will have special access to the exclusive D23 Charter Member Lounge. Here, they can break away from the EXPO, relax, and mingle with other Charter Members and enjoy special surprises from the Walt Disney Archives. It’s just one of the perks of being an original Member of the club! To enter, guests will be required to show a current D23 Membership card with “Charter Member” listed on it. Only D23 Charter Members will be admitted to the Charter Member Lounge.

Checks, Traveler’s Checks, and Money Orders

Traveler’s checks will be accepted at D23 EXPO retail locations and box office, but checks and money orders are not accepted.

Children’s Tickets
There are specially prices children’s tickets available for those ages 3 – 9. Children under three receive complimentary admission to D23 EXPO.

Costume Information
All event attendees—including adults—may attend the D23 EXPO dressed as their favorite Disney, Marvel and Star Wars Characters. Attendees in costume must adhere to the following guidelines:
  • Costumes should be family-friendly and may not be obstructive, offensive, or violent.
  • Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times.
  • Guests who dress like Disney Characters may not pretend or imply that they are an official Disney Character. Creating lines or collecting money for pictures and/or signed autographs is not permitted.
  • Costumes should not drag on the ground.
  • Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
  • Costumes should not contain any weapons that resemble or could easily be mistaken for an actual weapon.
Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards. The appropriateness of the guest costume will be determined by Disney in its sole discretion.

Credit Cards
The D23 EXPO accepts MasterCard, Visa, and American Express credit cards at various retail and box office locations. However, acceptable forms of payment may vary at our Emporium vendors.

Currency Exchange

D23 EXPO does not offer a currency exchange.

Discounts
No discounts for tickets/admission exist, except for D23 Members.

D23 Members

D23 Members should bring their D23 Membership card with them, as well as a valid photo ID for access to early admission to the EXPO, to purchase special D23 Member-exclusive merchandise and for other D23 benefits.

D23 Member Tickets
If you are a D23 Gold or Silver Member purchasing the special discounted D23 Member tickets, you and the up to three guests you may purchase tickets for will be afforded early entry to D23 EXPO as a group. Please note that only guests with the D23 Member tickets and a current D23 Gold or Silver Membership Card will have this privilege, and in order to receive early entry, the member’s entire party must be with the member at the time of entrance.

Dress Code

In keeping with our family-friendly atmosphere, and for health and safety reasons, D23 EXPO enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted at any time. Admission to D23 EXPO may be denied if clothing is deemed by D23 EXPO management to be inappropriate. Comfortable clothing and footwear are recommended.

Entrance Locations
Upon arrival, there will be signs clearly visible to direct you to the entrances of the D23 EXPO areas you wish to visit first:
  • Show Floor – D23 Gold and Silver Members
  • Show Floor – General Admission/D23 General Members
  • Hall D23 – All Attendees
Hall D23 entrance will open as early as 8:00 a.m. (time subject to change) to all D23 EXPO attendees. Since recording devices will not be allowed at select Hall D23 presentations, a camera check location will be available. The lineup location and entrance for the Hall D23 presentations will take place in Hall E. Please proceed to Hall E for access to the Hall D23 presentations.

EXPO Emporium
The EXPO Emporium will offer a massive selection of collectors and exhibitors offering all things Disney, Pixar, Star Wars, Marvel and more. Disneyana treasures, fan sites, galleries and more will be included in this year’s expansive area.

Family Play Zone
This designated area, located on the second floor, is designated to be a place for families to gather for a little “downtime.” There will be seating, entertainment, and games inside this area. Please note, the Family Play Zone is intended for families, and parents are required to be with their children inside the Play Zone at all times. (NEW 7/3/15)

First Aid
First aid locations are available during show hours in the main lobby between Hall A and Hall B and in the Arena lobby.

Food and Beverage
No outside food, beverages, or coolers are allowed at D23 EXPO. However, exceptions will be made for attendees with special dietary needs, including food allergies and baby food/formula. There will be multiple dining locations available to guests inside the Anaheim Convention Center during EXPO show floor hours, as well as a selection of gourmet food trucks in front of the Convention Center from 7:30 a.m. – 5:30 p.m. (additional info added 7/3/15)

Group Discounts
No group other than D23 Members will receive a discount on D23 EXPO admissions.

Guests with Disabilities
Updated 7/3/15-
The D23 EXPO will be able to accommodate guests with special needs, including wheelchairs, and their service animals. For guests who are hearing impaired, the sessions taking place in Hall D23 will have sign-language interpreters. None of the venues for D23 EXPO presentations is able to accommodate early entry. There will be seating just outside if you are unable to stand in the session’s queue. You should join your group’s place in the queue once they arrive at the venue’s entrance to be seated.
For additional requests or needs, please visit our D23 EXPO Guest Relations desk in the lobby. Please note: motorized scooters are not allowed in the seating area of Hall D23. Scooters may be parked outside of the Hall after guests have transferred to their seats.Original: The Anaheim Convention Center provides accommodations that are structural in nature. D23 EXPO will take every measure to ensure that individuals with disabilities will be able to participate and experience all areas of the D23 EXPO. There will be a sign-language interpreter for select Hall D23 sessions.

Hours
D23 Gold and Silver Member Show Floor Hours 9:00 a.m. – 7:00 p.m.
General Admission/D23 General Member Show Floor Hours 10:00 a.m. – 7:00 p.m.

Lockers

There are no lockers available at the D23 EXPO. Please keep all your personal belongings with you. The D23 EXPO is not responsible for any personal items that are lost or stolen.
Lost Children
Please arrange in advance a meeting place and time in the event those in your party become separated. We are unable to page for separated party members. We suggest that you write your cell phone number on your child’s event credential in case your child becomes separated from you.

Lost-and-Found
Please find a D23 EXPO or Anaheim Convention Center staff member who will direct you to the lost-and-found, where representatives will be happy to help you locate your lost items. D23 EXPO is not responsible for any lost, stolen, or broken items. For information regarding a lost item, you may also call the Anaheim Convention Center’s lost-and-found office at (714) 765-8950 between the hours of 8 a.m. and 5 p.m. Monday through Friday.

Military Discounts

There are no military discounts at D23 EXPO.

Overnight Queueing (added 6/15)
While we do not encourage guests to wait overnight for sessions, to ensure guest safety we will be opening up the Anaehim Convention Center Thursday and Friday nights and allow guests to remain there Hall E. Advance lineups for access to the Show Floor (Gold, Silver, and General Admission) and Hall D23 will take place the evening prior to the Friday and Saturday dates of D23 EXPO 2015.
If you are attending D23 EXPO 2015 on Friday, August 14, lineups will begin on Thursday, August 13th at 10 p.m. in Hall E. If you are attending D23 EXPO 2015 on Saturday, August 15, lineups will begin on Friday, August 14th at 10 p.m. in Hall E.
If you arrive at 7 a.m. or later on Friday, August 14 and/or Saturday, August 15, please use the queue at the main entrance to the Anaheim Convention Center for access to the Show Floor. To attend the presentations in Hall D23, please proceed directly to Hall E for the queue.
For Sunday, August 16, the Show Floor lineups will begin no earlier than 5 a.m. at the main entrance to the Anaheim Convention Center. Please proceed directly to Hall E to attend the presentations in Hall D23. No overnight lineups will take place the evening prior.
For the overnight lineups in Hall E, please do not bring anything that cannot easily be put away into a backpack or smaller-size bag since there is not a place to store/check items until the Show Floor opens. Please do not leave items unattended.
A concession stand offering a limited menu will be open in Hall E for your convenience. No re-entry allowed, and all members of your party must be present (no holding space in line for others to join later).
ParkingUpdated Version Updated 7/15
Public parking is available at the Anaheim Convention Center. The cost is $15 per entry and $30 per entry for oversized vehicles 20′ and longer. Vehicles exceeding 40’ in length will not be admitted. Overnight parking is not available. The Convention Center accepts Visa, MasterCard, and cash for parking. Please allow ample time for parking. Your parking ticket is valid for one-time entry only, so in-and-out privileges are not allowed.
Updated 6/15 Public parking is available at the Anaheim Convention Center. The cost is $15 per entry and $30 per entry for oversized vehicles 20′ and longer. Vehicles exceeding 40’ in length will not be admitted. Overnight parking is not available. The Convention Center accepts Visa, MasterCard, and cash for parking. Please allow ample time for parking. Your parking ticket is valid for one-time entry only, so in-and-out privileges are not allowed.
Original Version: Public parking is available at the Anaheim Convention Center. The cost is $12 per entry and $24 per entry for oversized vehicles 24′ and longer. The Convention Center accepts Visa, MasterCard, and cash for parking. Please allow ample time for parking. Your parking ticket is valid for one-time entry only, so in-and-out privileges are not allowed.)

Pets

Pets are not permitted at D23 EXPO, with the exception of guide, signal, or service animals (as defined by state and local laws).
Photography/Video Policy
Updated 7/3/15: For the safety, security, and comfort of our guests, selfie sticks and drones may not be used anywhere inside the Anaheim Convention Center during D23 EXPO 2015
Original  “Selfie Sticks” will not be permitted during presentations in Hall D23, Stage 23, and Stage 28, In addition, the sticks will not be permitted in the Walt Disney Archives exhibit.Original:No pictures or video are permitted in the Treasures of the Walt Disney Archives exhibit, other select venues and screenings, and as posted.

Selfie Sticks
Please see “Photography/Video Policy”

StorePass

In effort to minimize wait times for our guests, we’re introducing StorePass at select D23 EXPO shopping locations. A very limited quantity of D23 EXPO 2015 StorePass tickets will be available for priority entry to these D23 EXPO shopping experiences: D23 EXPO Dream Store, Disney Store, and Mickey’s of Glendale.

Here’s how it works:

  • Starting at 10 a.m., and while D23 EXPO StorePass tickets last, visit the StorePass desk located adjacent to the StagePass distribution area in Hall A.
  • Choose one of the 30 minute shopping experience timeslots, held from 12 p.m. – 5 p.m.
  • Present your D23 EXPO 2015 admission ticket to receive a StorePass ticket for the respective shopping experience location.
  • Each person is limited to one StorePass ticket for each shopping experience location per day.
  • Please arrive at the shopping experience location at least 5 minutes prior to the start of your assigned timeslot with your StorePass ticket.
  • StorePass tickets are valid only for the timeslot printed on the ticket.
Transportation to EXPO from Disneyland Resort HotelsFor guests staying at the Disneyland Resort Hotels, shuttle service will be available during show hours to take you to Anaheim Convention Center. Check back for specific shuttle operating hours.

Ticketing
Everyone will be issued an event credential that should be shown at all times and is required to enter, leave, and return to the event. If you purchase your D23 EXPO ticket prior the EXPO, your credential will be mailed to you. You do not need to register onsite for the event. Simply present your ticket(s) at the main entrance and pick up a complimentary badge holder in the lobby so you can easily have your ticket(s) visible throughout the EXPO. The barcode on your ticket contains your name and email address so you may choose to present this at participating booths to receive additional information about what they have to offer.

Show Your Badge and Save (new 7/3/15)
Take advantage of special discounts and offers for D23 EXPO guests through the Anaheim/Orange County Visitor & Convention Bureau. (http://microsite.visitanaheim.org/d23-expo-ultimate-disney-fan-event)

Smoking Policy
The Anaheim Convention Center is a non-smoking facility. Smoking is only allowed on the balconies, terraces, and other designated exterior areas of the facility.

StagePass Tickets
Updated 8/3/15 Back by popular demand, a limited number of StagePass tickets are available, at no additional charge, to guarantee seating at select sessions in Stage 23 and Stage 28.

Ticket Distribution Hours:

Please note StagePass is not available for sessions starting prior to 11:00 a.m. (To attend sessions that begin before 11:00 a.m., please proceed directly to Stage 23 or Stage 28).
  • For sessions starting from 11:00 a.m. – 2:30 p.m., StagePass is available starting at 9:00 a.m. (until ticket inventory is depleted).
  • For sessions starting at 3:00 p.m. or later, StagePass is available starting at 12:30 p.m. (until ticket inventory is depleted).
How It Works:
  • Visit our StagePass ticket distribution area, located in Hall A on the show floor, during normal operating show floor hours.
  • Choose which show you wish to attend.
  • Present your D23 EXPO ticket to receive a StagePass ticket for the show you’ve selected.
  • You are limited to one StagePass ticket for one session that starts between 11:00 a.m. and 2:30 p.m. You are welcome to return to the distribution line after 12:30 p.m. to receive one StagePass ticket for one later session. You may get StagePass tickets for your entire party, as long as you have a D23 EXPO ticket for each StagePass ticket requested for that day, while inventory lasts.
  • Arrive at Stage 23 or Stage 28 at least 15 minutes prior to the start of the session, with your StagePass ticket, to guarantee your seat. If you do not arrive by this time, a standby guest will fill your seat.
NOTE:
Stage 23 and Stage 28 are general admission seating only, filled on a first-come, first-served basis. StagePass tickets are not assigned to a specific seat. StagePass tickets are not available for Hall D23 sessions, or for presentations scheduled prior to 11:00 a.m. in Stage 23 and Stage 28.

Original:
Back by popular demand is StagePass, where you can get passes to attend select presentations throughout the EXPO. Check back here soon for additional information.

Strollers and Wheelchairs
We do not rent strollers or wheelchairs. If you are bringing a stroller and would like to attend a seminar or presentation, there will be designated areas for parking your stroller. Please do not leave any valuables with your stroller, as the D23 EXPO is not responsible for any personal items that are lost, stolen, or broken.

Will Call (added 7/15)
Will call is located in the lobby of the Anaheim Convention Center. Will call hours of operation are as follows:
  • Thursday, August 13, 8:00 a.m. – 8:00 p.m.
  • Friday, August 14 – Sunday, August 16: 7:00 a.m. – 7:00 p.m.